In this week's #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, "Have you seen value in journey mapping? My CX team is thinking of investing in this to better understand the customer."
Get answers to your most challenging customer experience questions! Join our monthly web series "Customer Experience Confidential" every 3rd Thursday of the month @ 11amPT! Register here: https://bit.ly/2yU0zXg
You can also register for event notifications here: https://topbox.io/customer-experience-confidential-chris-kahlil/