cx metric

Wednesday Wisdom: Is there a metric for CX improvement over time?


For this week's #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “I've been asked to weigh in on setting KPI's/OKR's for incremental CX improvement. Is there a formula for realistic improvement over time?"

To get answers to your toughest customer experience questions, join Chris and Kahlil on the 3rd Thursday of every month @ 11am PST at:

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