agents WFH

Wednesday Wisdom: With agents WFH, is there an uptick in handle time & a decline in sentiment?

 

In this week's #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, "With so many agents suddenly working from home, have you guys seen an uptick in handle time and a decline in sentiment?"

To get answers to your toughest customer experience questions, join Chris and Kahlil on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/399704363

You can also register for event notifications here: https://topbox.io/customer-experience-confidential-chris-kahlil/

'