Topbox
How to Build a Results-Driven CX Program

[Webinar] How to Build a Results-Driven CX Program

Summary

Christopher Stark launched the Voice of the Consumer Program at Nike in 2016.

Since then, the company has generated millions in business improvements by connecting the insights gained from CX Analytics with stakeholders across the company who can affect change.

In this webinar Chris, now the VP of Solutions Engineering at Topbox, will describe how he built the program at Nike, structured his team, and how he broke down internal silos to turn customer experience insights into business results.

In this webinar, you’ll learn:

  • Why CX is failing and what to do about it
  • How to break down internal silos to affect change
  • How to report CX analytics to ensure company-wide adoption
  • Where businesses are going wrong with CX programs
  • How to produce measurable and tangible outcomes from key CX insights

Speaker

Christopher Stark is the solutions engineer with years of experience helping teams get CX programs off the ground. More info etc. etc. etc. etc. etc

Details

Date: Wednesday, June 18th

Time: 09:00 AM Pacific Daylight Time

Duration: 1 hour

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