Join Customer Experience practitioners Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month, as they answer audience questions live on Zoom! Sign up at: https://bit.ly/2yU0zXg
This is a recording of the November 19th session, where Kahlil was joined by guest speaker Jennifer Lacagnina. Jen is the Lead Customer Success Manager at Topbox.
Questions include: Do you have any suggestions for how to drive company-wide adoption of CX nomenclature, how have companies fully integrated digital to manage the Customer Journey and Customer Experience, and how should our team measure customer experience for distributor partners as well as e-tailers we sell our products to?