Asides

voice of the employee

Voice of the Employee: The Lifeline of your Customer Experience Program

Customer experience continues to be a growing need and focus for many companies. Rightfully so, as it leads to customer retention, acquisition, and engagement – three things every company loves to see. As it continues to grow, companies focus their efforts on finding ways to better understand their customers and how to deliver the best …

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Mid-Market Companies CAN Run with the Big Dogs When it Comes to CX Strategy and Execution

Mid-market companies face the same pressure to meet customer needs as their multi-national enterprise counterparts. In fact, one could argue that the pressure is even greater on mid-market companies given the fierce competition that they face. Commonly defined as companies with revenue between $100 million and $1 billion, many of these companies differentiate on service …

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Sweet Dreams, C-Suite

As the CEO of a tech startup, I’m no stranger to restless nights. Thoughts about growth, product changes, personnel, financials, and data security are all frequent visitors in the wee hours. However, there is no single thought that keeps me up at night more than customers. What do they think of our company? How much …

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