Enterprise CX Analytics
Omnichannel insights from every customer interaction
Harness The True, Organic Voice of the Customer
Your company is providing customers with more options to communicate than ever before. The added complexity of more point solutions, more disparate data, and more silos makes it increasingly difficult to execute a unified strategy for customer experience (CX). Topbox delivers the most comprehensive and accurate voice-of-the-customer analysis by aggregating the organic conversations taking place across every communication channel, to improve customer retention and grow revenue.
By normalizing and analyzing the unstructured data from any customer interaction, Topbox assembles an omnichannel data set that is rich in scale, scope, and context, and delivers pure, candid customer feedback without you ever having to ask for it.
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