Enterprise CX Analytics
Omnichannel insights from every digital customer interaction
Turn Digital Conversations into CX Insights
As consumer expectations continue to shift towards an "always connected, via any device relationship with every type of business, brands are providing customers with more options to communicate than ever before. The expansion is almost exclusively into digital channels, and the added complexity of more point solutions, more disparate data sets, and more departmental silos makes it increasingly difficult to execute a unified strategy for customer experience (CX).
Topbox delivers the most comprehensive and accurate voice-of-the-customer analysis by aggregating the organic conversations taking place across every digital communication channel, to improve customer retention and grow revenue.
By normalizing and analyzing the unstructured data from these digital customer interactions, Topbox assembles an omnichannel data set that is rich in scale, scope, and context, and delivers pure, candid customer feedback without you ever having to ask for it.
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