Topbox Joins Khoros to Create a New Paradigm for Customer Experience Management (CXM) - Topbox
topbox and khoros

Topbox Joins Khoros to Create a New Paradigm for Customer Experience Management (CXM)

Happy New Year! We are thrilled to announce that as of today, Topbox has joined Khoros. Combined, we will create a powerful new standard for AI-powered customer experience management (CXM).

This past year not only amplified the push toward digital transformation, but also the criticality of being better connected to the voice of the customer. Together, Khoros and Topbox will empower you to do just that by delivering the industry’s most comprehensive solution for a unified, actionable view of your customers to help you better understand and engage with them on their channel of choice.

What is Khoros?

Khoros is a global leader in digital-first customer engagement software and services, building enterprise software and offering expert services for digital customer care, messaging, chat, online brand communities, and social media management — differentiated by award-winning services with 20+ years of experience.

Over 2,000 brands use Khoros to power approximately 500 million daily digital interactions and create customers for life. Khoros has won over 10 recent industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast and Lithium, has 9 offices globally and is part of private equity firm Vista Equity Partners.

Vista-backed Growth Investment

The acquisition of Topbox is backed by a significant new investment from Khoros’ parent company, Vista Equity Partners. In addition to funding this acquisition, the capital raised will also accelerate our company’s organic momentum in the market, with continued expansion in our Engineering, Support, and Go-to-Market teams through 2021. For more information on Khoros and the recent growth investment from Vista, you can read the full press release and our FAQs page. You can also reach out to your CSM with questions.

All of our Topbox employees will remain with Khoros going forward, joining Khoros’ global workforce of over 1,000 employees. We will continue to support you with the same service you’ve experienced, and in the next several weeks, the company will work to integrate with Khoros to provide more opportunities for serving customers in the future.

Thank you for your continued support and partnership! We are excited about this new chapter and look forward to furthering our product innovation in 2021 to help you create customers for life.