DoorDash - Topbox

DoorDash unlocks new customer insights with Topbox

Success in the app economy demands that businesses respond with speed and precision to rapidly changing customer expectations.

Traditional paradigms of customer support are obsolete as consumers become more savvy about, and less willing to tolerate, the friction points in their experience with your brand - and your competitors are only a few taps away.

Doordash, the #1 on-demand delivery service, turned to Topbox to help them exceed expectations in a complex experience ecosystem of customers, drivers, and merchants.

By tapping into the detailed and candid feedback inherent in everyday customer interactions, Topbox has unlocked new sources of actionable CX data that help DoorDash lower costs, improve retention, and consistently deliver a best-in-class experience.

Topbox Enterprise CX Analytics unifies data from every customer communication channel, VoC platform, and customer intelligence source for analysis as a single data set, turning customer conversations into organizational KPIs and identifying the root causes of customer friction so they can be resolved at the source.

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