video

cx confidential

[Web series] Customer Experience Confidential: September 2020 Session

  Join Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/39970436 No topic is off-limits because Chris and Kahlil have seen it all, first as hands-on CX practitioners and now on the customer success team at Topbox, helping practitioners across industries establish and demonstrate business results from …

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cx perspective

Wednesday Wisdom: What companies have you been most impressed with from a CX perspective?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “What companies have you been most impressed with this year from a CX perspective?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd Thursday of the month @ 11amPT! Register …

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journey mapping

Wednesday Wisdom: Have you seen value in journey mapping?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “Have you seen value in journey mapping? My CX team is thinking of investing in this to better understand the customer.” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd …

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cx action items

Wednesday Wisdom: What to do when you have too many CX action items for teams to review & respond to?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “What should you do when you have too much customer data and cx action items for teams to review and respond to?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every …

Wednesday Wisdom: What to do when you have too many CX action items for teams to review & respond to? Read More »

CX insights

Wednesday Wisdom: I’ve shared CX insights w/ my team but they won’t take action. How do I change this?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “I have great CX insights I am sharing with my coworkers but am struggling to get them to take action. How do I change this?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer …

Wednesday Wisdom: I’ve shared CX insights w/ my team but they won’t take action. How do I change this? Read More »

[Web series] Customer Experience Confidential: August 2020 Session

Join Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/39970436 No topic is off-limits because Chris and Kahlil have seen it all, first as hands-on CX practitioners and now on the customer success team at Topbox, helping practitioners across industries establish and demonstrate business results from their …

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voc feedback

Wednesday Wisdom: We’ve seen survey rates drop over the last year. Are there better ways to get VoC feedback?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “We’ve seen survey rates drop over the last year. Are there other or better ways to get VoC feedback?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd Thursday of …

Wednesday Wisdom: We’ve seen survey rates drop over the last year. Are there better ways to get VoC feedback? Read More »

cx success

Wednesday Wisdom: Of the companies you work with, what is the main measure of CX success?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “Of the companies you work with, what is the main measure of CX success? Is there a standard emerging across industries?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd …

Wednesday Wisdom: Of the companies you work with, what is the main measure of CX success? Read More »

cx trends

Wednesday Wisdom: What are the current CX trends?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “What are the current CX trends and how have they been influenced by COVID-19?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd Thursday of the month @ 11amPT! Register …

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VoC

Wednesday Wisdom: What is the responsibility of CX outside of the VoC team?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “What is the responsibility of CX outside of the VoC team? I’ve seen a lot of talk about “culturizing cx” but I’m not sure what that means.” Get answers to your most challenging customer experience questions! Join our monthly web …

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