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  In this week’s “Customer Experience Confidential” session, experienced CX practitioners Chris and Kahlil are answering the question, “What listening posts should companies use for a VoC program?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd Thursday of the month @ 11amPT! Register here: …

CX Q&A: What listening posts should companies use for a VoC program? Read More »

  In this week’s “Customer Experience Confidential” session, experienced CX practitioners Chris and Kahlil are answering the question, “What does the term “Lean VOC” mean?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd Thursday of the month @ 11amPT! Register here: https://bit.ly/2yU0zXg You can …

CX Q&A: What does the term “Lean VOC” mean? Read More »

  In this week’s “Customer Experience Confidential” session, experienced CX practitioners Chris and Kahlil are answering the question, “Do you have examples of how companies have branded their cx program internally and externally for their customers?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd …

CX Q&A: Do you have examples of how companies have branded their cx program? Read More »

  In this week’s “Customer Experience Confidential” session, experienced CX practitioners Chris and Kahlil are answering the question, “Is there a CX assessment tool for companies to benchmark their cx program?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd Thursday of the month @ …

CX Q&A: Is there a CX assessment tool for companies to benchmark their cx program? Read More »

  In this week’s “Customer Experience Confidential” session, experienced CX practitioners Chris and Kahlil are answering the question, “Do most companies have the concept of journey ownership? What approach do they take / how widely implemented is it?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” …

CX Q&A: Do most companies have the concept of journey ownership? Read More »