Webinar: Why CX Programs Struggle to Demonstrate Results
A proliferation of siloed, mostly survey-based, VoC efforts across the organization has resulted in a myopic approach to acquiring and acting on CX insights, and a fragmented view of the customer that often does more harm than good.
Join guest speaker Senior Forrester Analyst, Faith Adams, and the head of customer success at Topbox.io for a frank discussion about data siloes, survey fatigue, and how to create a unified view of your customers to drive better collaboration internally and deliver on the promise of customer data.
In this webinar, you’ll learn:
- Three reasons CX programs fail to deliver measurable results
- Why the right data is key to transforming customer insights into business outcomes
- How to create a unified view of the customer at your organization
Watch the Webinar