How to Build a CX Program and Transform your Business
In a time where the customer experience separates the winners from the losers, CX must be a priority for ALL businesses. However, the Customer Experience function at most organizations is still very new. So new that there's hardly any literature detailing the correct way to create and scale a CX program from the ground up.
In this ebook, we are giving you step-by-step guidance on how to build a rock-solid CX program that will fuel measurable revenue and affect organizational change.
You will learn:
- How to begin and structure a CX program
- Who should own the customer experience
- How to manage CX data
- How to work with the business to ensure adoption
- How to find and report key customer insights and turn them into action
- How to track and measure CX program outcomes
- How to make CX a part of your company culture
Download this paper and learn how to build a CX program and transform your business.