How to Build a CX Program and Transform your Business
In a time where the customer experience separates the winners from the losers, CX must be a priority for ALL businesses. However, with the emergence of CX programs as a relatively new concept, it can be tough for CX leaders to even know where to begin.
In this ebook, we are giving you step-by-step guidance on how to build a rock-solid CX program that will fuel measurable revenue and affect organizational change.
You will learn:
- How to begin and structure a CX program
- Who should own the customer experience
- How to manage CX data
- How to work with the business to prioritize and buy-in to CX
- How to analyze and report key customer insights and turn them into actions
- How to track and measure CX program outcomes
- How to make CX a part of your company culture
Download this paper and learn how to build a CX program and transform your business.