VoC

CX Q&A: What is the responsibility of CX outside of the VoC team?

 

In this week's "Customer Experience Confidential" session, experienced CX practitioners Chris and Kahlil are answering the question, "What is the responsibility of CX outside of the VoC team? I've seen a lot of talk about "culturizing cx" but I'm not sure what that means."

Get answers to your most challenging customer experience questions! Join our monthly web series "Customer Experience Confidential" every 3rd Thursday of the month @ 11amPT! Register here: https://bit.ly/2yU0zXg

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