cx customer experience

CX Q&A: What department typically owns Customer Experience?


This week, experienced CX practitioners Chris and Kahlil are answering the question, "With the companies you work with, what department typically “owns” the CX function? Where do you recommend CX should live in an organization?"

To get answers to your toughest customer experience questions, join Chris and Kahlil on the 3rd Thursday of every month @ 11am PST at:

You can also register for event notifications here: