cx metric

CX Q&A: Is there a metric for CX improvement over time?


For this week's "Customer Experience Confidential" session, experienced CX practitioners Chris and Kahlil are answering the question, “I've been asked to weigh in on setting KPI's/OKR's for incremental CX improvement. Is there a formula for realistic improvement over time?"

To get answers to your toughest customer experience questions, join Chris and Kahlil on the 3rd Thursday of every month @ 11am PST at:

You can also register for event notifications here: