CX Q&A: Do most companies have the concept of journey ownership? - Topbox
cx journey

CX Q&A: Do most companies have the concept of journey ownership?

 

In this week's "Customer Experience Confidential" session, experienced CX practitioners Chris and Kahlil are answering the question, "Do most companies have the concept of journey ownership? What approach do they take / how widely implemented is it?"

Get answers to your most challenging customer experience questions! Join our monthly web series "Customer Experience Confidential" every 3rd Thursday of the month @ 11amPT! Register here: https://bit.ly/2yU0zXg

You can also register for event notifications here: https://topbox.io/customer-experience-confidential-chris-kahlil/

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