roi cx activity

CX Q&A: How do you calculate ROI on a specific CX activity?


This week, experienced CX practitioners Chris and Kahlil are answering the question, “When customer behavior is caused by multiple factors, how do you calculate ROI on any one specific CX activity?"

To get answers to your toughest customer experience questions, join Chris and Kahlil on the 3rd Thursday of every month @ 11am PST at:

You can also register for event notifications here: