agents WFH

CX Q&A: With agents WFH, is there an uptick in handle time & a decline in sentiment?

 

In this week's "Customer Experience Confidential" session, experienced CX practitioners Chris and Kahlil are answering the question, "With so many agents suddenly working from home, have you guys seen an uptick in handle time and a decline in sentiment?"

To get answers to your toughest customer experience questions, join Chris and Kahlil on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/399704363

You can also register for event notifications here: https://topbox.io/customer-experience-confidential-chris-kahlil/

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