Omnichannel CX/VoC Analytics Better insights. Faster implementation. No services costs. The 2020 Forrester Wave Report for Customer Feedback Management (CFM) platforms represents a major shift in Customer Experience strategy and technology. Survey platforms like Qualtrics and Medallia, as well as traditional call center speech analytics, were all replaced in the coveted “top right” leadership position by a company called Clarabridge, an omnichannel aggregator of all forms of customer interaction. As a newer company Topbox was not included in the Wave Report, but we consider Clarabridge our only direct competitor. Our technology aggregates interactions from phone, chat, email, SMS, online forums, product reviews, surveys, social media – any voice or text source - and provides deep analytic capabilities for customer experience optimization. If you’re in the market for analytics to drive your CX/VoC programs, we encourage you to evaluate Topbox, because we’re confident we can give you more actionable customer insights at a lower price, with no hidden costs for implementation, integrations, or updates. Watch the video to see what both Topbox and Clarabridge mean by “omnichannel." Topbox Resources Why Your Business Needs a CX Program Download this paper and learn why your business needs a customer experience program and what you should for in a Custom Experience analytics platform. The Difference Between CX and CFM Download this paper and learn how Customer Experience Analytics is helping businesses understand the voice of the customer and improve customer experience. CX Analytics for Contact Center Efficiencies Download this paper and learn why cross-channel analysis is critical to the customer experience and the value of the most common and high-volume channels. What makes us different from the other guys.