Solutions

[Web series] Customer Experience Confidential: April 2020 Session

  Join Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/39970436 No topic is off-limits because Chris and Kahlil have seen it all, first as hands-on CX practitioners and now on the customer success team at Topbox, helping practitioners across industries establish and demonstrate business results from …

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Case Study: Orvis

Learn how Orvis Orvis Converted 58% of Returns Into Exchanges with Customer Experience Analytics. Topbox-Orvis-CaseStudy

CX Analytics For Contact Center Efficiencies

How to Boost Contact Center Efficiencies with Customer Experience Analytics.   Customer Experience Analytics can provide contact centers with a significant advantage in the quest for efficiency optimization, although they are often overlooked by contact center leaders as being for the benefit of other departments. The most comprehensive CX Analytics solutions merge speech and text …

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Topbox Solution Brief

An overview of the Topbox CX Analytics platform and how it helps businesses turn customer interactions into critical data. Topbox-Solution

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