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[Web series] Customer Experience Confidential: November 2020 Session

Join Customer Experience practitioners Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month, as they answer audience questions live on Zoom! Sign up at: https://bit.ly/2yU0zXg This is a recording of the November 19th session, where Kahlil was joined by guest speaker Jennifer Lacagnina. Jen is the Lead Customer Success Manager at Topbox. …

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listening posts voc

CX Q&A: What listening posts should companies use for a VoC program?

  In this week’s “Customer Experience Confidential” session, experienced CX practitioners Chris and Kahlil are answering the question, “What listening posts should companies use for a VoC program?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd Thursday of the month @ 11amPT! Register here: …

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cx webinar

[Webinar] Why CX Programs Struggle to Demonstrate Results

Webinar: Why CX Programs Struggle to Demonstrate Results   Despite heavy investment over the past few years, CX programs are struggling to demonstrate measurable business outcomes. One of the primary reasons for this is the lack of a comprehensive and unified view of the customer experience. A proliferation of siloed, mostly survey-based, VoC efforts across …

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lean voc

CX Q&A: What does the term “Lean VOC” mean?

  In this week’s “Customer Experience Confidential” session, experienced CX practitioners Chris and Kahlil are answering the question, “What does the term “Lean VOC” mean?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd Thursday of the month @ 11amPT! Register here: https://bit.ly/2yU0zXg You can …

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branded cx program

CX Q&A: Do you have examples of how companies have branded their cx program?

  In this week’s “Customer Experience Confidential” session, experienced CX practitioners Chris and Kahlil are answering the question, “Do you have examples of how companies have branded their cx program internally and externally for their customers?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd …

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cx assessment tool

CX Q&A: Is there a CX assessment tool for companies to benchmark their cx program?

  In this week’s “Customer Experience Confidential” session, experienced CX practitioners Chris and Kahlil are answering the question, “Is there a CX assessment tool for companies to benchmark their cx program?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd Thursday of the month @ …

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cx journey

CX Q&A: Do most companies have the concept of journey ownership?

  In this week’s “Customer Experience Confidential” session, experienced CX practitioners Chris and Kahlil are answering the question, “Do most companies have the concept of journey ownership? What approach do they take / how widely implemented is it?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” …

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senior cx leader

CX Q&A: What are realistic “first 90 days” goals for a Senior CX leader coming into this new role?

  In this week’s ‘Customer Experience Confidential’ session, experienced CX practitioners Chris and Kahlil are answering the question, “What are some realistic “first 90 days” goals for a Senior CX leader coming into this new role?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd …

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cx confidential

[Web series] Customer Experience Confidential: September 2020 Session

  Join Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/39970436 No topic is off-limits because Chris and Kahlil have seen it all, first as hands-on CX practitioners and now on the customer success team at Topbox, helping practitioners across industries establish and demonstrate business results from …

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