CX Transformation

cx confidential

[Web series] Customer Experience Confidential: September 2020 Session

  Join Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/39970436 No topic is off-limits because Chris and Kahlil have seen it all, first as hands-on CX practitioners and now on the customer success team at Topbox, helping practitioners across industries establish and demonstrate business results from …

[Web series] Customer Experience Confidential: September 2020 Session Read More »

cx perspective

Wednesday Wisdom: What companies have you been most impressed with from a CX perspective?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “What companies have you been most impressed with this year from a CX perspective?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd Thursday of the month @ 11amPT! Register …

Wednesday Wisdom: What companies have you been most impressed with from a CX perspective? Read More »

journey mapping

Wednesday Wisdom: Have you seen value in journey mapping?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “Have you seen value in journey mapping? My CX team is thinking of investing in this to better understand the customer.” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd …

Wednesday Wisdom: Have you seen value in journey mapping? Read More »

[Webinar] Why CX Programs Struggle to Demonstrate Results

Webinar: Why CX Programs Struggle to Demonstrate Results   Despite heavy investment over the past few years, CX programs are struggling to demonstrate measurable business outcomes. One of the primary reasons for this is the lack of a comprehensive and unified view of the customer experience. A proliferation of siloed, mostly survey-based, VoC efforts across …

[Webinar] Why CX Programs Struggle to Demonstrate Results Read More »

cx action items

Wednesday Wisdom: What to do when you have too many CX action items for teams to review & respond to?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “What should you do when you have too much customer data and cx action items for teams to review and respond to?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every …

Wednesday Wisdom: What to do when you have too many CX action items for teams to review & respond to? Read More »

cx program

[Webinar] How to Use CX Insights to Drive Change, Show Business Value

Webinar: How to Use CX Insights to Drive Change, Show Business Value   In recent years many companies invested heavily in CX programs and teams but most have yet to demonstrate a measurable business impact. CustomerThink research has found just one in four CX initiatives are able to show an ROI. The current economic crisis …

[Webinar] How to Use CX Insights to Drive Change, Show Business Value Read More »

CX insights

Wednesday Wisdom: I’ve shared CX insights w/ my team but they won’t take action. How do I change this?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “I have great CX insights I am sharing with my coworkers but am struggling to get them to take action. How do I change this?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer …

Wednesday Wisdom: I’ve shared CX insights w/ my team but they won’t take action. How do I change this? Read More »

[Web series] Customer Experience Confidential: August 2020 Session

Join Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/39970436 No topic is off-limits because Chris and Kahlil have seen it all, first as hands-on CX practitioners and now on the customer success team at Topbox, helping practitioners across industries establish and demonstrate business results from their …

[Web series] Customer Experience Confidential: August 2020 Session Read More »

voc feedback

Wednesday Wisdom: We’ve seen survey rates drop over the last year. Are there better ways to get VoC feedback?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “We’ve seen survey rates drop over the last year. Are there other or better ways to get VoC feedback?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd Thursday of …

Wednesday Wisdom: We’ve seen survey rates drop over the last year. Are there better ways to get VoC feedback? Read More »

cx success

Wednesday Wisdom: Of the companies you work with, what is the main measure of CX success?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “Of the companies you work with, what is the main measure of CX success? Is there a standard emerging across industries?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd …

Wednesday Wisdom: Of the companies you work with, what is the main measure of CX success? Read More »

'