CX Analytics

Hunter Douglas Unlocks New Customer Insights with Topbox

  Hunter Douglas Inc. is the leading manufacturer and marketer of custom window treatments in North America, and a major manufacturer of architectural products. Using Topbox to analyze everyday interactions with thousands of resellers and millions of consumers, Hunter Douglas quickly identifies product and service insights that could otherwise take years to surface, improving channel …

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DoorDash Manages Complex Experience Ecosystem with Topbox

  Doordash, the #1 on-demand delivery service, turned to Topbox to help them exceed expectations in a complex experience ecosystem of customers, drivers, and merchants. By tapping into the detailed and candid feedback inherent in everyday customer interactions, Topbox has unlocked new sources of actionable CX data that help DoorDash lower costs, improve retention, and …

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[Web series] Customer Experience Confidential: June 2020 Session

Join Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/39970436 No topic is off-limits because Chris and Kahlil have seen it all, first as hands-on CX practitioners and now on the customer success team at Topbox, helping practitioners across industries establish and demonstrate business results from their …

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[Web series] Customer Experience Confidential: May 2020 Session

  Join Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/39970436 No topic is off-limits because Chris and Kahlil have seen it all, first as hands-on CX practitioners and now on the customer success team at Topbox, helping practitioners across industries establish and demonstrate business results from …

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personalization

One size does not fit all: the 3 building blocks of a hyper-personalized CX

Personalization: The holy grail of customer experience, and one of the most difficult tactics to master. It has become something every company attempts to achieve due to its value to customer loyalty. According to a 2016 study by Accenture, 75% of consumers are more likely to buy from a company that recognizes them by name, …

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