CX Analytics

cx confidential

[Web series] Customer Experience Confidential: September 2020 Session

  Join Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/39970436 No topic is off-limits because Chris and Kahlil have seen it all, first as hands-on CX practitioners and now on the customer success team at Topbox, helping practitioners across industries establish and demonstrate business results from …

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[Web series] Customer Experience Confidential: August 2020 Session

Join Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/39970436 No topic is off-limits because Chris and Kahlil have seen it all, first as hands-on CX practitioners and now on the customer success team at Topbox, helping practitioners across industries establish and demonstrate business results from their …

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cx trends

Wednesday Wisdom: What are the current CX trends?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “What are the current CX trends and how have they been influenced by COVID-19?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd Thursday of the month @ 11amPT! Register …

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customer experience

Wednesday Wisdom: How would you define the customer experience?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “How would you define the customer experience?” To get answers to your toughest customer experience questions, join Chris and Kahlil on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/399704363 You can also register for event notifications here: …

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Unitus Community Credit Union Improves the Member Experience with Topbox CX Analytics

  Unitus Community Credit Union uses Topbox Enterprise CX Analytics to analyze everyday member interactions taking place by phone, on the website, and in-app secure messages. By identifying the root causes of member friction the Unitus team can quickly take action – resolving friction points, improving services, and exceeding member expectations, all without causing survey …

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[Web series] Customer Experience Confidential: July 2020 Session

Join Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/39970436 No topic is off-limits because Chris and Kahlil have seen it all, first as hands-on CX practitioners and now on the customer success team at Topbox, helping practitioners across industries establish and demonstrate business results from their …

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cx myths

Wednesday Wisdom: What is one of the biggest myths surrounding CX?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “What is one of the biggest myths surrounding the customer experience?” To get answers to your toughest customer experience questions, join Chris and Kahlil on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/399704363 You can also register …

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agents WFH

Wednesday Wisdom: With agents WFH, is there an uptick in handle time & a decline in sentiment?

  In this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “With so many agents suddenly working from home, have you guys seen an uptick in handle time and a decline in sentiment?” To get answers to your toughest customer experience questions, join Chris and Kahlil on the 3rd Thursday of …

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Hunter Douglas Unlocks New Customer Insights with Topbox

  Hunter Douglas Inc. is the leading manufacturer and marketer of custom window treatments in North America, and a major manufacturer of architectural products. Using Topbox to analyze everyday interactions with thousands of resellers and millions of consumers, Hunter Douglas quickly identifies product and service insights that could otherwise take years to surface, improving channel …

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cx metric

Wednesday Wisdom: Is there a metric for CX improvement over time?

  For this week’s #WednesdayWisdom, experienced CX practitioners Chris and Kahlil are answering the question, “I’ve been asked to weigh in on setting KPI’s/OKR’s for incremental CX improvement. Is there a formula for realistic improvement over time?” To get answers to your toughest customer experience questions, join Chris and Kahlil on the 3rd Thursday of …

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