CX Analytics Archives - Topbox

CX Analytics

[Web series] Customer Experience Confidential: November 2020 Session

Join Customer Experience practitioners Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month, as they answer audience questions live on Zoom! Sign up at: https://bit.ly/2yU0zXg This is a recording of the November 19th session, where Kahlil was joined by guest speaker Jennifer Lacagnina. Jen is the Lead Customer Success Manager at Topbox. …

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[Web series] Customer Experience Confidential: October 2020 Session

Join Customer Experience practitioners Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month, as they answer audience questions live on Zoom! Sign up at: https://bit.ly/2yU0zXg This is a recording of the October 15, 2020 session. Questions include: What listening posts should companies use for a VoC program, do you have any examples …

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cx confidential

[Web series] Customer Experience Confidential: September 2020 Session

  Join Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/39970436 No topic is off-limits because Chris and Kahlil have seen it all, first as hands-on CX practitioners and now on the customer success team at Topbox, helping practitioners across industries establish and demonstrate business results from …

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[Web series] Customer Experience Confidential: August 2020 Session

Join Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/39970436 No topic is off-limits because Chris and Kahlil have seen it all, first as hands-on CX practitioners and now on the customer success team at Topbox, helping practitioners across industries establish and demonstrate business results from their …

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cx trends

CX Q&A: What are the current CX trends?

  In this week’s “Customer Experience Confidential” session, experienced CX practitioners Chris and Kahlil are answering the question, “What are the current CX trends and how have they been influenced by COVID-19?” Get answers to your most challenging customer experience questions! Join our monthly web series “Customer Experience Confidential” every 3rd Thursday of the month …

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customer experience

CX Q&A: How would you define the customer experience?

In this week’s “Customer Experience Confidential” session, experienced CX practitioners Chris and Kahlil are answering the question, “How would you define the customer experience?” To get answers to your toughest customer experience questions, join Chris and Kahlil on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/399704363 You can also register for event …

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Unitus Community Credit Union Improves the Member Experience with Topbox CX Analytics

  Unitus Community Credit Union uses Topbox Enterprise CX Analytics to analyze everyday member interactions taking place by phone, on the website, and in-app secure messages. By identifying the root causes of member friction the Unitus team can quickly take action – resolving friction points, improving services, and exceeding member expectations, all without causing survey …

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[Web series] Customer Experience Confidential: July 2020 Session

Join Christopher Stark and Kahlil Dumas on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/39970436 No topic is off-limits because Chris and Kahlil have seen it all, first as hands-on CX practitioners and now on the customer success team at Topbox, helping practitioners across industries establish and demonstrate business results from their …

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cx myths

CX Q&A: What is one of the biggest myths surrounding CX?

  In this week’s “Customer Experience Confidential” session, experienced CX practitioners Chris and Kahlil are answering the question, “What is one of the biggest myths surrounding the customer experience?” To get answers to your toughest customer experience questions, join Chris and Kahlil on the 3rd Thursday of every month @ 11am PST at: https://topbox.zoom.us/j/399704363 You …

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agents WFH

CX Q&A: With agents WFH, is there an uptick in handle time & a decline in sentiment?

  In this week’s “Customer Experience Confidential” session, experienced CX practitioners Chris and Kahlil are answering the question, “With so many agents suddenly working from home, have you guys seen an uptick in handle time and a decline in sentiment?” To get answers to your toughest customer experience questions, join Chris and Kahlil on the …

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