Topbox

Customer Touchpoint Intelligence

Welcome to our blog where we write about how best-in-class call centers who are using TopBox to transform their Quality Assurance Teams into Strategic Assets.

Interview With Chris Tranquill, CEO And Co-Founder Of Topbox

By Chris Tranquill | March 29, 2018 | 0 Comments

Data is everything. Especially if you are running a business. It can tell you almost everything you need to know about your competitors, your customers, price points, the list is almost endless. The problem is not only gathering that information, but correlating it to give meaningful results that actually mean something to you and your…

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9 Data Analytics Tools That Will Drive Your Business Forward

By Chris Tranquill | February 21, 2018 | 0 Comments

Whether you work in a call center or for an in-house customer service team, the customer is always top-of-mind. You solve their issues, answer questions, and collaborate with teammates for complex problem-solving. Yet your customers also provide something else every time they approach you: their feedback. Customer feedback data can be used to make strategic…

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Why The Customer Voice Matters

By Chris Tranquill | January 11, 2018 | 0 Comments

Customers are king for any business. They purchase product and services, give referrals, and hopefully remain loyal for years. Yet despite this knowledge, not all businesses are listening to their customers. Does their feedback – or rather, their voice – really matter? Yes, it does. While companies shouldn’t get caught up in every word, the…

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