Customer Touchpoint Intelligence

Welcome to our blog where we write about how best-in-class call centers who are using TopBox to transform their Quality Assurance Teams into Strategic Assets.

Why your company must speak the same data language

By topboxprod | April 23, 2018 | 0 Comments

Big Data is allowing us to crunch billions of data points in one analytics platform. We are able to draw reports that banish inefficiencies by thousands… sometimes millions of dollars. This, because big data lets us optimize the supply chain pipeline and drill down to essential trends in customer insights. Yet if our organization itself…

Read More

Best Business Intelligence Tools Of 2018

By topboxprod | April 10, 2018 | 0 Comments

The results are in!  According a 2017 survey, SelectHub determined that the #1 BI need for businesses is an “all-in-one solution that takes their data from simple data points to visualizations and reports that help inform the decision-making process.”  For our break down of top business intelligence solutions, we have focused on the top 7 BI tools…

Read More

Interview With Chris Tranquill, CEO And Co-Founder Of Topbox

By topboxprod | March 29, 2018 | 0 Comments

Data is everything. Especially if you are running a business. It can tell you almost everything you need to know about your competitors, your customers, price points, the list is almost endless. The problem is not only gathering that information, but correlating it to give meaningful results that actually mean something to you and your…

Read More

9 Data Analytics Tools That Will Drive Your Business Forward

By topboxprod | February 21, 2018 | 0 Comments

Whether you work in a call center or for an in-house customer service team, the customer is always top-of-mind. You solve their issues, answer questions, and collaborate with teammates for complex problem-solving. Yet your customers also provide something else every time they approach you: their feedback. Customer feedback data can be used to make strategic…

Read More

Why The Customer Voice Matters

By topboxprod | January 11, 2018 | 0 Comments

Customers are king for any business. They purchase product and services, give referrals, and hopefully remain loyal for years. Yet despite this knowledge, not all businesses are listening to their customers. Does their feedback – or rather, their voice – really matter? Yes, it does. While companies shouldn’t get caught up in every word, the…

Read More