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Posts by Christopher Stark

Unite Your Business Silos Under the CX Flag

Don’t let fragmented data lead to a fragmented customer experience strategy in 2019 Recently, I read an article in Forbes by Susan Galer regarding customer experience (or “CX”), trends for 2019. One key statement really popped out at me: “Bringing information together and making it actionable for key departments is crucial to CX.” Simple as it…

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