Webinar

Your Agents are Working From Home.
Now Manage Them.

Summary

Topbox developers have been working day and night to launch a new Work-From-Home Management Module, to help you maintain service levels, AHT, FCR, CSAT goals, and retention, all while avoiding fraud and keeping a panicked customer base happy.

With implementation measured in hours, not weeks, see how Topbox can easily aggregate speech and text data from the platforms you’re already using for calls, chat, SMS, surveys – any relevant communication channel – to help you answer questions like:

  • Which agents have a spike in handle time
  • How many of your agents have audio quality issues at home
  • Which call drivers are generating a spike in handle time
  • Why silent time is increasing
  • Who is using hold above the mean
  • Words and phrases that could lead to fraud

...and the million other things you need to know to maintain the same level of control you relied on in a brick-and-mortar setting.

Please join us for this live demonstration and Q&A session.

Details

Date: Tuesday, April 21st
Time: 10:00 AM Pacific Daylight Time
Duration: 1 hour

Register



Speaker

Brian Timmons

Chief Revenue Officer

Brian has 25 years’ experience in sales and sales management most recently serving as SVP of Sales and Client Management for a leading customer care organization. He is highly regarded as a thought-leader in the contact center space. Brian lives in Denver CO and is a graduate of Washington State University.

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