Enterprise CX Analytics
Featuring Brand Experience Score™ - business KPIs derived from everyday customer interactions
Harness The True, Organic Voice of The Customer
Your customers are telling you everything you need to know to improve retention and grow revenue - and you don't even have to ask. Topbox's omnichannel conversation analytics platform aggregates and analyzes all those unsolicited conversations that happen every day to give you the customer insights needed to stop churn and sell more products.
Know precisely where your customers are experiencing friction
Your customers form a perception of your brand across many touchpoints. Using our Brand Experience Score™️ dashboard as a start point, dive deep into specific business areas to identify friction, the scale of the problem, and which customers are affected. Take a look at our Solutions page for a comprehensive view of Topbox capabilities.
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How it works
Topbox sits on top of all your customer communication platforms to provide a single view of all customer conversations and comments, normalizing and classifying the data for comprehensive CX analysis.
Aggregate
... all sources of customer contact and feedback.
Classify
... each customer interaction with a taxonomy unique to your business.
Visualize
... data down to the individual interaction in one application.
Democratize
... access to data and insights across the organization.
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